FAQs
General Question
Yes! RO SKIN ships to most countries around the world. Shipping times and costs may vary depending on your location. You can view estimated delivery times during checkout.
Orders are typically processed within 1–2 business days. Standard international delivery takes 7–14 business days, depending on your country and customs clearance.
Absolutely. RO SKIN is proud to be 100% cruelty-free — we never test on animals, and our ingredients are ethically sourced.
Yes. Our formulations are dermatologically tested and made with gentle, natural ingredients, making them safe for all skin types, including sensitive skin.
All of our skincare and beauty products are made in Germany under strict quality and safety standards.
Currently, we include complimentary samples with select orders and during special promotions. Keep an eye on our newsletter and social media for updates!
Payment & Gift Card
We accept all major credit and debit cards (Visa, MasterCard, American Express), as well as PayPal, Apple Pay, and Google Pay.
Yes, all transactions on our site are processed through encrypted and secure payment gateways to protect your personal and financial information.
At the moment, only one payment method can be used per order.
Yes! RO SKIN digital gift cards are available for purchase in various amounts. They make the perfect present for someone who loves skincare and beauty.
Simply enter your gift card code at checkout in the “Gift Card or Discount Code” box — the amount will automatically be applied to your order.
Gift cards are non-refundable and cannot be exchanged for cash. However, any unused balance will remain available for future purchases.
